Shipping policy

Shipping Policy

Shipping

Thank you for shopping with us! We are committed to processing and delivering your order as quickly as possible.

Order Processing

  • Orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).

  • Once your order has been shipped, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

  • United Kingdom: 2–5 business days

  • Europe: 5–10 business days

  • International: 7–21 business days

Please note that delivery times are estimates and may vary due to customs processing, weather conditions, or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method. Any free shipping promotions will be clearly displayed on our website.

International Orders

International customers may be responsible for customs duties, taxes, or import fees charged by their country's customs authority. These charges are not included in the purchase price or shipping cost and are the responsibility of the customer.

Tracking Your Order

If tracking is available for your shipment, you will receive a tracking number via email once your order has been dispatched.

Delayed or Lost Shipments

If your order has not arrived within the estimated delivery timeframe, please contact us at [your email address]. We will work with the shipping carrier to investigate the issue and keep you informed.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by the customer.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with your order number and photos of the damaged item and packaging. We will review your claim and arrange a replacement or refund where appropriate.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: oskar.smigoc@gmail.com